Return & Refund Policy

Last Updated: March 31, 2026

At Shree Srishti Textile, we are committed to the highest standards of quality in Jaipuri handblock printing and textile manufacturing. As a direct-from-factory brand based in Sanganer, we have established the following guidelines to ensure a transparent and professional experience for our retail and B2B customers.

1. Our Artisanal Quality Standard

Most of our products, including Sanganeri, Bagru, and Handblock prints, are handcrafted by skilled artisans.

• The Beauty of Handmade: Small irregularities in print, minor color spills, or slight variations in shade are not defects. These are authentic characteristics of manual block printing.
• Color Representation: We photograph products in natural light to be as accurate as possible. However, actual colors may vary slightly based on your monitor or mobile screen settings.

2. Return & Exchange Eligibility

To be eligible for a return, your item must be:

• In the same condition that you received it (unworn, unused, and unwashed).
• In its original packaging with all tags and labels intact.
• Accompanied by the original receipt or proof of purchase.

Non-Returnable Items:

• Processed Fabrics: Any fabric that has been cut, washed, or stitched.
• Custom/B2B Orders: Personalized designs or bulk manufacturing orders made to specific requirements.
• Sale/Clearance Items: Items purchased during special discount events (unless there is a verified manufacturing defect).

3. B2B & Wholesale Policy

As a manufacturer providing wholesale rates, our margins are structured for resellers.

• Wholesale goods are not returned — only exchanged, and only for manufacturing defects (e.g., significant fabric damage or major misprints).
• We do not offer "change of mind" returns or buy-backs for unsold reseller stock.

4. How to Request an Exchange

• Report Within 48 Hours: Please inspect your order upon arrival. If any piece has a manufacturing defect, is damaged, or is incorrect, contact us within 48 hours.
• Parcel Opening Video: Please record a video while opening the parcel and send it to us with your order number and clear photos/videos of the issue.
• Contact Method: Email us at info@srishtitextile.com or call +91 78774 85921 (sales lines 9 AM–9 PM, every day).
• Approval: Please do not send goods back without our approval. Pieces sent back without prior approval will not be accepted.

Address for approved exchanges only:

5. Exchanges (No Returns or Refunds on Wholesale Goods)

• Wholesale goods are not returned. Only pieces with a verified manufacturing defect are exchanged.
• Once the defect is verified from your parcel-opening video and photos, we will guide you on the exchange.
• Slight colour/print variation in hand block print is natural and is not a defect.

6. International Shipping & Returns (USA, UK, UAE, etc.)

• Global Returns: For international orders, the customer is responsible for return shipping costs and any applicable customs duties/taxes unless the product was damaged upon arrival.
• EU 14-Day Cooling Off Period: Customers in the European Union have the right to cancel or return their order within 14 days for any reason, provided the item is in its original, unused condition.